Refund policy

RETURNS + EXCHANGES

We work tirelessly to make the best hunting apparel and gear in the world, and it’s important to us that you’re 100% confident in your purchase. If for any reason you’re not, whether size, color, or fit, we want to make it as easy as possible to get it right. We’ll accept returns on any purchases (with a few exceptions noted) within 30 days of the order date. We do require that all items being returned are unworn (aside from trying it on), unwashed, and with all original tags attached. Items must also be free of any odor, stains, and animal hair or parts of any kind to be eligible for a return. Also please include a copy of the invoice/packing slip with your return.

Note: All “Final Sale” and Outlet purchases are final and cannot be returned. Undergarments cannot be returned. Pro Program returns will be issued a store credit. Refunds for shipping on a return or exchange are not included in refund total.

RETURNS FOR REFUND

If you’d like to make a return, the first step is to e-mail us at returns@canisathlete.com with your order number and reason for return. Once you have made contact with us, we will instruct you to take the gear you want to return to your chosen carrier (FEDEX, UPS, USPS, etc) and mail to the address below. Be sure to email us your return tracking number. Without it we can not issue a credit for the gear. Once the items are received, we’ll process the refund within 5-7 business days to the original form of payment. It may take another 2-3 business days for your bank to issue the credit. (Refunds for shipping not included).

USA Returns

Please take the items AND THE INVOICE/PACKING SLIP to a FedEx, UPS, or any shipping service store and ship it to the address below.

CANADA Returns

Please take the items AND THE INVOICE/PACKING SLIP to a FedEx, UPS, Canada Post or any shipping service store and ship it to the address below.

International Returns

Please contact info@canisathlete.com for assistance on your international return.

EXCHANGES

If the item didn't fit and/or you want to exchange for something else, the first step is to send an email to our team at returns@canisathlete.com. Please include your order number and reason for the exchange. Next, you will need to get on our website and re-order the items you want. This will ensure that the item(s) you want to exchange for don’t go out of stock while the exchange is in process.

As soon as we receive the new order, we’ll get to work on getting your new gear out the door. Be sure to email us your return tracking number. Without it we can not issue a credit for the gear. We will process your refund for the old gear as soon as we receive it. (Refunds for shipping not included).

USA Exchanges

Please take the items you want to return AND THE INVOICE/PACKING SLIP to a FedEx, UPS, or any shipping service store and ship it to the address below.

CANADA Exchanges

Please take the items you want to return AND THE INVOICE/PACKING SLIP to a FedEx, UPS, Canada Post or any shipping service store and ship it to the address below.

International Exchanges

Please contact info@canisathlete.com for assistance on your international exchange.

WRONG ITEMS SHIPPED

We have the best fulfillment and logistics team in the business, but even we make a mistake every now and then. If you receive the wrong item, please let our team know by immediately emailing returns@canisathlete.com. Please include your order number in the subject line and detail the nature of the mistake. Second, please place a new order for the correct gear you need.

Next, our Customer Service Team will send you a pre-paid shipping label to get the items back to our warehouse. Once we receive the items back in our warehouse, we will inspect and issue a refund for the original order.

USA RETURN ADDRESS

If you are returning/exchanging in the USA, please ship the items to:

CANIS

3874 North Vantage Drive, Suite 102

Fayetteville, AR 72703

CANADA RETURN ADDRESS

If you are returning/exchanging in the CANADA, please ship the items to: