Refund policy
REFUNDS + EXCHANGES
We get it. Whether it’s size, color, or item altogether, sometimes you just change your mind. We work tirelessly to make the best hunting apparel and gear in the world, and it’s important to us that you’re 100% satisfied and confident in your purchase. If for any reason you’re not, we want to make it as easy as possible to get it right.
We’ll accept returns for refund or exchange on any purchases (with a few exceptions noted below) within 30 days of the order date. We do require that all items being returned are unworn (aside from trying it on), unwashed, and with all original tags attached. Items must also be free of any odor, stains, and animal hair or parts of any kind to be eligible for a return and a refund of your money (less return shipping).
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REFUNDS
If you’d like to make a return for a refund, shoot us an e-mail at returns@canisathlete.com (make sure to include your order number), and we’ll get back to you within 1 business day with next steps and our return address. You can either ship it yourself or we will send you a prepaid return label (we will deduct the shipping from your refund). Once the items are received, we’ll process the refund within 5-7 business days to the original form of payment. It may take another 2-3 business days for your bank to issue the credit.
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EXCHANGES
If your item does not fit properly or want to try another item, we accept exchanges provided the item is unworn, has all of the tags, and free of any stains, odors, animal hair, etc.
The first step is to email returns@canisathlete.com and let our team know the issue and what you want to do. Next, go to www.canisathlete.com and purchase the correct size/new item. This will insure your item(s) won't be out of stock. Last, you can either ship it your self or we will send you a prepaid return label (we will deduct the shipping from your refund)
As soon as we receive the new order, we’ll get to work on getting your new gear out the door, and we’ll process your refund for the old gear as soon as we receive it.
Note: All “Final Sale” and Outlet purchases are final and cannot be returned. Undergarments cannot be returned. Outfitter Program returns will be issued a store credit.